TripExplorer.com started out as a traditional travel agency with home based employees across USA and now operates as leading travel portal on the Internet selling airline tickets to cruises to vacation packages.
Existing set up with the traditional phone system only allowed us to take calls at the home office in New Jersey. Even the home based agents were not connected via agency’s main phone number. We had to maintain and pay for several phone numbers across USA for the home based employees. Clients had to call several different numbers to reach out to us. On top of the existing challenge now with the BPO unit overseas, it seemed impossible to do it within affordable budget and more importantly to manage it smoothly. Other concern was to have a solution that was scalable with the growth. We explored several options including Right On Voice.
We chose Right On Voice for several reasons, from reliability, dependability to scalability. The most important feature that attracted us was the “Answer From Anywhere” feature. This feature gave us the ability to manage all our calls under one phone number and route the calls as per our requirements to either our home based employees, inhouse employees or to our overseas unit. The ROV team worked with us like TripExplorer.com was their company. They walked us through the entire process and answered all questions very patiently. Our phones came pre-configured and were ready for plugNplay installation, all we had to do was to hook the phones into the highspeed Internet and power and we were up and running. Right On Voice even shipped the phones to our home based employees and to our office in India. “Call Recording” feature helps us monitor the quality of the calls for training purposes.
With the new phone system in place, all of our employees are now just an extension away, we feel like we all are under one roof. Even our onthego employees are now able to take company calls through the mobile app or via softphone on the laptops. This has made a huge difference in our productivity and sales. Right On Voice shares a huge part in our success.
- Auto Attendant
- Call Group
- Reporting & Analytics
- Voicemail via Email
- Call Recording
- Mobile App & Softphones